What is your return policy?
We’re happy to process your returns so long as the board hasn’t been used.
Does the board come with a warranty?
We’re proud of our craftsmanship and are willing to guarantee workmanship for up to two years.
What does the warranty cover?
The warranty only covers our workmanship. Damage like punctures or other damage resulting from abuse does not fall under the warranty.
Is the paddle under warranty?
Our accessories aren’t under warranty, but are available at low cost if they need replacement.
What is recommended for taking care of my new SUP?
When not in use, you should keep the SUP out of the direct sun and in a relatively cool area. We do not recommend storing it for long periods in the trunk of your car in extremely hot temps. Always rinse off your board with fresh water after using in salt water. Any car or boat wash soap can clean off scuffs and marks. Protectants like armor all can keep the SUP looking good for years after the warranty is up.
How does the Inflatable SUP hold a stiff shape?
Our boards are single chambered inflatable SUPs. But don’t worry. Our stand up paddle boards are made from an incredibly tough, multi-layer PVC material that is purpose-built to be as durable a possible while keeping the boards light and easy to carry. The core has thousands of polyester strands that become taut when inflated. This is the key to the rigid structure.
Are there any techniques recommended for pumping my inflatable paddle board?
Yes! If pumping gets difficult, take a break for a few moments, straighten your arms and hold them stiff on the pump handle while bending your legs to allow the weight of your upper body to push the pump down. In the beginning, you can use your arms while leaving your legs straight. Both of these techniques can give you a light workout.
Lighter riders under can ride at 11 psi. Up to 15 psi is recommended for heavier riders over 200lbs. If all the air comes out when you disconnect the hose, it’s not broken. Just depress the yellow button on the valve and give it a quarter turn until it bounces up and down. Repeat the pumping. (Sorry, it happened to me too my first time!)
How do I inflate my SUP?
Take your board out of the bag and unroll it on a flat clean area. Remove the sand cover on the air valve by turning counter-clockwise. Remove the pump and connect the pump hose to the ‘out’ socket on the pump. Unroll the deflated board. Unlock the valve by twisting the yellow button until it bounces up and down, If it doesn’t bounce, push it down while twisting either way until it springs up and down.
Insert the pump, twist clockwise until it grabs, be sure the removable cap is in on the top of the pump cylinder and begin pumping. When the board reaches 5 psi, the pump will become difficult. Remove the cap at the top of the pump cylinder by twisting the cap counter-clockwise. Pump until you hit 11-15 psi, remove the pump by twisting the hose counter-clockwise and reinstall the air valves and cover by twisting it on clockwise.
What PSI should I inflate my board to?
Anywhere between 10 and 15 PSI is ideal. This will give your stand up paddle board enough structure and a firm enough feel to keep you nimble and active on everything from flat water to waves. Lowered pressure from 2-4 psi is ideal for use as a cot or bed on a boat or beach camping situation.
Do I have to deflate my board after use?
For the same reason you don’t deflate your bike tires after you go on a ride, there is no need to deflate your board after you’re off the water for the day. These boards will hold air indefinitely, so you can store them fully pumped-up and ready to go. This will save time when you want to use your board on a daily basis.
How do I deflate my SUP?
Place the board upside down (fin-sides up) and remove the fins from the back of the board by loosening the thumb-screws. After removing screws and the fins, replace the screws into the fins so that you do not lose them.
Flip the board back over, release the air by pushing the yellow button down (go ahead use some force) and twist it to the right or left so that it holds open (doesn’t bounce up and down) and you don’t have to manually hold the valve open.
When all of the air escapes, begin to fold the board over from the nose towards the tail where the valve is located. Use the white strap to hold the roll tight for bag storage.
How do I patch my SUP?
We include patches for the deck and bottom, as well as color coordinated sidewall patches in the kit. Each material corresponds with the side, deck or bottom.
To locate a leak in your SUP, fill it up to 10 psi with air and spray soapy water around. Large bubbles will form on the leak. Once you’ve located the leak, cut a circle from pic fabric, rub it and the area you’re going to apply with sandpaper. Use acetone to clean both the patch and spot. Once clean, apply the PVC glue to both the back of the patch and to the surface. Gently apply making sure you’re creating a good seal, then apply pressure to make sure the patch sticks.
Wait for 24 hours before inflating. Any inflatable boat shop that does repairs can also take care of this for a nominal cost. We recommend the Dingy Doctor in San Diego for all domestic repairs. Since the boards are small to ship, this is a practical way to fix a hole.
How do I remove the fins?
After inflating board, flip it over and loosen the thumbscrews counterclockwise until they come out. Tilt the fin back and slide the remaining corner with the brass pin forward in the slot until it comes out of the opening in the center of the fin box (may require a little force; just knock it with your hand). Take the screws and screw them into the nuts just a little bit, slide them back towards the tail and pull them up from the opening in the middle of the fin box. Reinstall them into the fins so that you don’t lose them.
How do I install the fins?
Flip the board so that the fin boxes are facing up. Install the fins by inserting the part of the fin that has the brass pin into the slot in the center of the fin box. With a little force, slide the fin back away from the center of the box 1” from the back. Take the screws out of the repair kit, remove the nut and drop it flat into the slot in the center of the box. It should be flat, not sideways.
Once in, slide it forward all the way to the front of the box. You can use the screw to scoot it along. Swing the fin down completely into the box and slide the nut back until it aligns with the hole in the front of the fin. Screw the thumbscrew into the nut until it’s finger tight.
Does your SUP come with a paddle?
Yes, our complete kits include a 3 piece branded paddle. Individual boards and clearance boards sold without paddle may also be available. Paddles will be sold on our site separately as well.
How long should the adjustable paddle be for my height?
6-8” over your height. If you are 5’10” then it should be on the 6’6” mark. You should not be stooping to get the blade of the paddle into the water. Remember to always have the logo on the paddle face forward. If not, you are using it backward!.
What kind of things can I do on a SUP?
You can do anything on a SUP! From surfing to smooth water gliding, white water river riding, yoga on the water, boat maintenance, and even flood rescue. It can be a great boat tender and can even be used semi-inflated as a mattress on camping trips.
What is the valve wrench used for in the repair kit?
The grey wrench is only used when the air valve unit has to be completely removed or replaced. It is not for deflating or inflating the SUP. It fits into the valve and allows a technician or user to take the valve off or tighten the valve. There is a nut inside the board that the valve tightens against. Youtube videos show how this works.
Can I fit the board on a plane?
Even when deflated and rolled up, the board is too big to be brought on as a carry-on. But that doesn’t mean you can’t check it in at the gate. The backpack/case has room enough for the kit and many more items like clothing and beach towels, snorkel gear, etc.